The Importance of Training
It is easy to recognize the impact of poorly trained employees – late pick-ups, poor customer service, losing good staff, complaints, accidents, and injuries, and loss of contracts. Wouldn’t it be wonderful if there was a simple solution to address all of these issues? There is – EMPLOYEE TRAINING.
In a recession or times like we are in now, many businesses cut, or even delete, their training budget. That is the exact wrong step to take. You need every employee working on their A-game. With customers and contract opportunities coming at a premium every employee must be operating at their best. Now is the time to for companies to invest more in their employees and start reaping the rewards of the immediate and long-term benefits of employee training.
· Improved Quality of Work – Proper assisting of passengers results in a higher customer satisfaction level and repeat customers.
Improved Team Performance – A manager who is trained in supervisory skills is likely to bring out the best in their co-workers. Having all levels of employees attend training together is a great team building opportunity.
Increased Productivity – A trained driver will perform duties with no errors that may disrupt the daily schedule and workflow. Less time is wasted on making up for loss time and missed trips. More trips – more money.
Improved Employee Health - Employees who receive safety training are less likely to injure themselves or others, reducing your lost work time and workers compensation claims. In addition, you’ll have better compliance with OSHA requirements.
Improved Safety Record - Drivers trained in proper driving techniques will have fewer accidents, reducing auto and property damage claims. Better loss ratios translate into lower annual insurance premiums.
Increased Customer Retention - Employees who are trained to deal with difficult people is more likely to address customer complaints effectively. De-escalation skills are key when transporting persons with behavioral health issues and children.
Increased Employee Morale and Retention - Employees who receive the necessary training to do their job well experience higher job satisfaction. Increased job satisfaction translates directly into higher employee retention rates reducing the high cost of turnover. They know you care about them and their wellbeing.
Yes, training programs cost money, but it is a short-term cost with a long-term payoff to the team and the organization. The costs are easily recovered through greater efficiency and productivity, reduced error rates, fewer accidents, and less turnover.
What company wouldn’t benefit from these results?
